When you contact us

When you complete the ‘contact us’ form or select ‘email us’, we collect personal information directly from you, which includes your name, contact details, and the course you are contacting us about.

We use this information to effectively assist and respond to your query.

When you subscribe to our newsletter

When you subscribe to our newsletter, we collect your email address. We only use this information to send newsletters and you can unsubscribe at any time.

At any time, you can ask us to delete your personal details - 'The right to be forgotten' by clicking here.

When you report fraud or corruption

When you submit a whistleblowing report, we collect the following personal information directly from you:

• your name (optional)
• your surname (optional)
• your email address (optional)
• your submission

This information is voluntary and an independent third party manages it.

When you register with our Academy

When you register with our Academy, we collect the following personal information directly from you:

• your LinkedIn credentials
• your contact details
• your citizenship (optional)
• your ID number (optional)

Please read our Academy privacy notice for more information about how we use your information.

We collect personal information using cookies

Cookies are small text files that websites you visit, place on your computer. Cookies are widely used to make websites work, or to make websites work more efficiently, and to provide information to site owners.

How you can manage cookies

Most web browsers allow you to control cookies through browser settings. To find out more about cookies, including how to see what cookies have been set on your browser, visit www.aboutcookies.org or www.allaboutcookies.org.We share your personal information with our trusted suppliers and other companies in the Pragma Group

We do not keep your information longer than we must

We only keep your information for as long as we must for operational reasons, or for as long as the law requires.

We have taken reasonable steps to minimise the impact of a breach

We have reasonable security measures in place to protect your personal information from:

• being lost;
• being used in the wrong way or for the wrong reason;
• being accessed without authorisation;
• being changed; and
• being destroyed.

The more sensitive the information is, the better we protect it.

However, no system is perfect, and we cannot guarantee that we will never experience a breach of any of our physical, technical, or managerial safeguards, that is why we check our systems regularly for security issues.

If something should happen, we have taken steps to minimise the threat to your privacy, and we will let you know if your personal information has been compromised. We will also let you know how you can help minimise the impact of the breach.

If you suspect that we (or you) have had a security breach, please let us know immediately by sending an email to: Info@martecacademy.com. Please include as much information as you can about what has happened.

Your rights and preferences

You have the right to:

• ask what we know about you;
• ask what personal information we sent to our suppliers, service providers, or anyone else;
• ask us to update, correct or delete any out-of-date or incorrect personal information we hold about you;
• unsubscribe from any direct marketing we may send you;
• object to our use of your personal information;
• ask us to restrict our processing of your personal information; and
• reuse your personal information for your own purposes across different services, also known as the right to data portability.

It can take us up to 21 days to respond to your request because there are procedures that we must follow. In some instances, we may ask you for proof of your identity or a valid proof of residence.

If you live in the European Union, you have the right to complain to a supervisory authority in the Member State where you live or work, or where a data protection law infringement occurred. If you live in South Africa, you have the right to complain to the Information Regulator.

Contact us

If you have any questions, please get in touch with us at info@martecacademy.com

Or visit us at one of our premises at:

Martec (Pty) Ltd

Unit A3, 3 Dakota Crescent, Airport Park, Germiston